Baby Be Loved.com

Frequently Asked Questions
What methods of payment do you accept?

We accept Visa, MasterCard, or American Express. You can also pay by money order, or personal/company check. Please see the How to Order page for more detailed information. For corporate orders, credit terms may be established on a case by case basis.

How long will my order take to process?

All orders are processed within one-two business days. Orders placed on Saturday and Sunday will be shipped the next business day. Credit Card orders are shipped immediately. Mailed checks and money orders are shipped upon receipt.

How are orders shipped?

The shipping and handling charges are posted for the book and baskets on the How to Order page for shipping to United States (excluding Hawaii and Alaska). Shipping rates for Alaska and Hawaii are a bit higher because UPS Ground service is not available. All orders would be shipped USPS Priority or UPS Express service. We will email you the total charge after you place your order. 

Baby Be Loved Book: We offer complimentary (Free!) shipping if you are not in a hurry for the book to arrive. USPS Media Mail takes approximately 5-14 days, depending on your shipping location. I you would like the book sooner please select the USPS Priority Mail 2-3 day option.

Baby Be Loved Gift Baskets: Our gift baskets are shipped either UPS Ground 3-6 business days, or USPS Priority 2-3 days. If you would like expedited delivery, call us, and we'll let you know what the charge will be in that case.

Do you ship internationally?

Canada only. The shipping rates will be quoted based on location.

Do I have to pay sales tax?

If your billing address is located in California, which is where Mason Publishing is located, you are required to pay 8.25% sales tax. Otherwise, you do not have to pay sales tax.

Is it safe to use my credit card?

Mason Publishing has taken every precaution to make your transaction secure. Our shopping cart and order checkout pages utilize industry-standard security measures, including SSL (Secure Sockets Layer).

When you place an order we will be notified by e-mail. That e-mail will contain details of your order plus a unique Shopper ID but minus the credit card number. We have to collect the card number using an SSL secure browser, our personal login password and username, and your Shopper ID number.

What is your policy on Privacy?

Mason Publishing respects your privacy, and we would like to re-assure you that we do not sell, rent or loan any identification information regarding our customers to any third party. Any information you give us is confidential and will not be used in ways you have not consented to. View our privacy policy

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Are your products guaranteed?

Absolutely; Mason Publishing prides itself on excellent quality and 100% customer satisfaction. If for any reason you are not satisfied with your purchase, you may return it in its original condition for a credit or refund. Purchases may be refunded within 30 days of being shipped. All returns must be accompanied by the original invoice or packing slip. Shipping charges can only be refunded if the return is due to an error incurred by Mason Publishing.

After a return is received, it will take 10 business days to process. If using a credit card, refunds will be credited to the same credit card that made the original purchase. If paying my check or money order, a refund check will be mailed to you.

We recommend that returned items be shipped by a carrier able to track packages such as USPS, FedEx, or UPS. Please include the original invoice or packaging slip and mail to the following address:

Mason Publishing
100 N Whisman Rd. #3218
Mountain View, CA 94043

Will the gift basket that I receive be the same as what is pictured on the website?

The items in the gift baskets are subject to change based on availability of product. These items will always be replaced with a similar product of equal or greater value.

Will you include a personal message with my gift basket?

We can include a handwritten gift card with your text (no more than 200 characters). Please add your message to the "Message" box during check out, or email it to us at masonpublishing@cs.com.

I have a coupon for my order, but when I place the order, the regular price shows up. How can I get my discount?

Simply mention your coupon code in the "Message" box when ordering, and you'll only be charged the discounted price. If paying by check or money order, we will email you the discounted total after you place your order.

 

If you have any other questions, please call us Toll Free at 1-866-244-4477, or email us at masonpublishing@cs.com.